Terms of service
TERMS OF SERVICE
TERMS OF SERVICE
OVERVIEW
Welcome to ThePokeloom. The terms “we”, “us” and “our” refer to ThePokeloom. ThePokeloom operates this store and website, including all information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). ThePokeloom uses Shopify technology, which allows us to provide the Services to you.
The following terms and conditions, together with any policies referenced herein (the “Terms of Service” or “Terms”), describe your rights and responsibilities when using the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as disclaimers and limitations of liability.
By accessing, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or the Privacy Policy, you should not use our Services.
SECTION 1: ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country of residence.
To use the Services, you may be required to provide certain information such as your email address, billing address, payment method and shipping address. You agree that all information provided is accurate and complete.
You are responsible for maintaining the confidentiality of your account and for all activities under your account.
SECTION 2: OUR PRODUCTS
We strive to display our products as accurately as possible. However, colors and appearance may vary depending on your device.
We do not guarantee that product images will exactly match the final product.
All product descriptions are subject to change at any time without notice.
SECTION 3: ORDERS
When you place an order, you are making an offer to purchase. ThePokeloom reserves the right to accept or reject any order.
Orders cannot be canceled once processed, except within 24 hours of purchase.
We may cancel or modify orders if necessary and will attempt to notify you.
SECTION 4: PRICES AND BILLING
Prices are subject to change without notice.
Prices may not include taxes, customs duties or import fees.
You agree to provide accurate billing and payment information.
SECTION 5: SHIPPING AND DELIVERY
Estimated delivery times:
-
Europe: 5–12 business days
-
International: 7–15 business days
Shipping times are estimates and not guaranteed.
We are not responsible for delays caused by carriers or customs.
Incorrect shipping details provided by the customer are the customer’s responsibility.
If a package is returned due to incorrect address, reshipping costs must be paid by the customer.
Ownership of the product transfers once it is handed to the shipping carrier.
SECTION 6: RETURNS AND REFUNDS
In accordance with European law, you have the right to withdraw from your purchase within 14 days of receiving your order.
To be eligible:
-
Items must be unused and in original packaging
-
Proof of purchase is required
Return shipping costs are the responsibility of the customer unless the item is defective.
Refunds:
-
Processed within 5–10 business days after approval
-
Issued to the original payment method
Non-refundable cases:
-
Used or damaged items
-
Incorrect address provided by customer
Damaged or incorrect items:
-
Must be reported within 48 hours with photo proof
-
Replacement or refund will be provided
SECTION 7: INTELLECTUAL PROPERTY
All content on this site is owned by ThePokeloom or its licensors and is protected by intellectual property laws.
You may not use or reproduce any content without permission.
SECTION 8: THIRD-PARTY TOOLS AND LINKS
We may provide access to third-party tools or links.
We are not responsible for third-party content or services.
SECTION 9: RELATIONSHIP WITH SHOPIFY
ThePokeloom uses Shopify to operate this store. However, all transactions are between you and ThePokeloom.
Shopify is not responsible for any issues related to your purchase.
SECTION 10: PRIVACY
Your submission of personal information is governed by our Privacy Policy [LINK].
We comply with GDPR regulations.
SECTION 11: USER COMMENTS
You agree that any comments or content you submit can be used by us without restriction.
SECTION 12: ERRORS
We reserve the right to correct errors or inaccuracies and cancel orders if necessary.
SECTION 13: PROHIBITED USES
You may not use the Services:
-
For illegal purposes
-
To violate laws
-
To harm others
-
To submit false information
-
To distribute spam or malware
We may terminate accounts that violate these Terms.
SECTION 14: TERMINATION
We may terminate access to the Services at any time without notice.
SECTION 15: DISCLAIMER OF WARRANTIES
All services and products are provided “as is” without warranties.
SECTION 16: LIMITATION OF LIABILITY
ThePokeloom is not liable for indirect or consequential damages.
SECTION 17: INDEMNIFICATION
You agree to indemnify ThePokeloom against claims resulting from your use of the Services.
SECTION 18: SEVERABILITY
If any provision is invalid, the remaining provisions remain enforceable.
SECTION 19: ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and ThePokeloom.
SECTION 20: ASSIGNMENT
We may assign these Terms at any time.
SECTION 21: GOVERNING LAW
These Terms are governed by the laws applicable in the country of operation.
SECTION 22: INTELLECTUAL PROPERTY DISCLAIMER
All products sold by ThePokeloom are inspired designs and are not official merchandise.
ThePokeloom is not affiliated with Pokémon, Nintendo, or any related entities.
SECTION 23: DISPUTES
Before initiating a chargeback or dispute, you agree to contact us first at:
SECTION 24: CONTACT INFORMATION
Questions about the Terms of Service should be sent to: